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FAQ

 

 

What is Rambouillet?  How long do pre-orders take? 
  • Pre-orders typically take 2-3 weeks to ship. If the item has a longer order timeline, we will make a note in the product description.
What does Ritual Dyes do?
  • Ritual Dyes is an online retailer of yarn and maker-related products. We sometimes host events and classes in our Portland Studio. We aim to serve our beloved creative community to the best of our abilities.
Do you ship worldwide? 
  • Yes! We ship internationally.
    Can I use multiple codes at checkout? 
    • Unfortunately, no. Our system only enables the use of one code per order. 
      Speaking of codes, how do I get one? 
      Do you ever offer discounts? 
      • We do offer discounts periodically and only through our newsletter. Be the first to hear about our new releases and upcoming events. You can sign up here. 
        Does the Knitter’s Backpack have pockets? 
        • The Knitter’s Backpack was designed with no interior pockets for a smooth knitting experience. The Moon Pouch was developed to hold any accessories or non-knitting items like a phone, keys or wallet. It fits perfectly at the bottom of the regular-sized Knitter’s Backpack so it can be tucked safely under your project. 
          What is a good sock base?
          • Maiden is a great sock base! It's Nylon and Wool content make it durable and ideal for socks. 
            What is a good hat base? 
            What is the difference between a moon pouch and a moon belt? 
            • A Moon Pouch is a simple zippered pouch that fits snugly at the bottom of the Knitter’s Backpack. The Moon Belt is also a circular zippered pouch but it is deeper than the Moon Belt and is a bag rather than a pouch. It has a front “pocket” that allows for access to your yarn and project without opening the zipper and provides for a smooth knitting experience. It comes with a cotton webbing belt and can be worn as a hip pouch, cross body or carried as a wristlet. 
              Are you a store? 
              • Yes, but we are primarily an online retailer. Our SE Portland Studio serves as our office and production dye studio.
                Where do you source fibers for your yarn? 
                • We work with several different companies to source our wool and yarn. Please review the product description of each base for more information. 
                  How do I wash my Knitter’s Backpack, Moon pouch and moon belt? 
                  • Spot cleaning is the most recommended method. Canvas bags can be hand-washed in lukewarm water and then reshaped and air-dried. Avoid using soap or other cleaning agents that might bleach or stain the fabric.
                    Do you have non-superwash yarn? 
                    • We have two 100% Rambouillet Wool bases that are non-superwash: Elder is a DK/Light Worsted and Maven is a fingering-weight. Fae (mohair/silk) is non-superwash as well as our new linen/cotton base, Undine. 
                      Do you have any vegan products? 
                      A product I want is currently sold out. When will it be available again? 
                      • We restock products regularly but some products also sell out quickly. Please sign up for our newsletter here to learn about any restock updates of our products. 
                        Where are you located? 
                        • Our studio is located 1117 SE Division Street in Portland, Oregon.